Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.
Consumables
It is not recommended to return or cancel a consumable order. The customer is solely accountable for being informed about consumable purchases or inquiring about product details via mail or mobile.
Equipment
If a Wee Scientifics shipment is damaged or unusual, the customer is entitled to a refund on the equipment supplied.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at weescientifics@gmail.com and send your item to our following address:
Wee Scientifics,
No.6, St. Pauls Lane, MK Stalin Street,
Gundumedu, Vandalur,
Chennai, Tamil Nadu,
India, PIN: 600 048
Ph. No.: +91-9444810822
To return your product, you should send your product to the aforementioned address.
You will be responsible for paying for your own shipping costs for returning your item.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items must be returned in their original condition, with photo verification, the reason for the return, a refund request, the transaction number, and any other original payment receipts generated at the time of payment.
The transaction requires the customer’s account information. All the information should be sent via email.
Refunds will be initiated only after receipt of materials without any defects.
Shipping costs are non-refundable. If you receive a refund, the cost of forward shipping will be deducted from your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three working days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at weescientifics@gmail.com
Contact us at weescientifics@gmail.com for questions related to refunds and returns.